Explanation of Plans

• You will receive a text notification (if your contact information is up to date in our system) when we are on the way to your property. The text will include an estimated time of arrival. 
• Customers with locked gates, dogs, etc. will get an additional text and email the day before our scheduled visit to ensure access.
• Three times per year, we will inspect the overall operation of your septic system and document any defective or concerning items noticed during service. 
• You will receive the inspection report via email. 
• We will clean the air compressor filter at each service visit. 
• We will add up to 2 chlorine tablets or up to 1 gallon of liquid chlorine, depending on your system.
• We will clean the pump filter and spray head filters as needed.

 Same as Inspection Plan PLUS:

• If your water pump or air compressor fails due to normal wear and tear, we will replace it free of charge if your account is current. However, we will not provide warranty coverage for water pumps or air compressors damaged by floods, storms, power outages, ant infestations, other damages, abuse, or overuse. It is your responsibility to properly operate the system to avoid voiding the warranty. 

Same as Mechanical Coverage PLUS:

• Electrical components covered include standard control panels, wiring connections, and floats. We will replace any covered parts that fail due to normal wear and tear. Simple wire pulls under 20 feet are also covered. Unique situations like broken conduits or long wire pulls beyond 20 feet are not covered.
• We cover repairs on standard control panels only. Custom or unique parts may be excluded. Most systems are simple, but we do not cover damages from power surges, rodents, insects, pets, lawn equipment, storms, etc.
• Under normal use, we will pump and clean your septic tank every 3-5 years if risers are at the surface. First year pumping is excluded as a pre-existing need. Additional fees apply for excavation, adding risers, or other access issues.
• Damaged sprinkler heads will be replaced if failure is from regular wear and tear. Coverage does not include damage from lawn equipment, freezing, etc. We do not cover repairs to underground pipes or fittings. Those will be billed separately. highest standards.

 Jet and Norweco aerators are excluded from all our plans because their manufacturer's warranty programs cannot be matched. Customers can find details on the Jet and Norweco websites. Under those warranty programs, customers are responsible for all shipping costs to and from the manufacturer, as well as any trade-in fees. 

• The cleaning of Norweco Bio Kinetic Filters and Jet Media Filters is also excluded from these plans and will be billed separately.