Conventional systems in our area can backup during heavy rain periods. We will be more than happy to pump and clean your system but in many cases this will not correct your issue. The issue is typically water table being to high and entering your lateral field in which runs back into your tanks. this water table will not subside with pumping and only will subside after it stops raining and slowly goes down. This is when most pumpers take advantage of you. We ask that you open your clean out next to house to allow the sewage to come out there and not into house in an emergency situation only. Then contact us so we can give you your options on correcting your failing septic system.
Questions to ask:
1. Where do you have my septic waste hauled to? (the homeowner is responsible by law that the sludge transporter hauls there waste to a licensed facility and disposes of your waste properly)
2. Ask for a receipt or manifest where the sludge is being transported to. If you contact our office and request a manifest we will be more than happy to provide this document.?
3. Is your TCEQ registration up to date?
4. Is someone at the job a licensed maintenance technician or provider? (especially important when it is an aerobic system) (law states this is considered maintenance)
5. Do you keep detailed reports on file if we need to contact you several years down the road? ( Our company does keep your account on file in our software system and can be accessed immediately with when it was pumped, gallons, disposal site, driver and other notes)
6. How many gallons does your truck hold? (we can pump most all systems in one load without having to run back and forth)
If a pumping company offers you work under the table they are probably not licensed. Homeowner can be taken to court for allowing a non licensed person to work on your system. Typically this work does not last very long anyway. Only a licensed installer can altar, repair or replace a septic system. Your average pumping company neither has the knowledge or expertise to diagnose and repair a system. They are usually there to take advantage of you. A reputable pumping company will be a full service company or refer you to a licensed installer to determine what issues your are having.